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Technology Support Center

The Technology Support Center assists all members of the University with their technology questions and requests. 

Duo Self Service: Two Step Duo functionality will not automatically transfer to your new phone, so you need to re-enroll your new device. To re-enroll your new device (with the same phone number),  visit .

We provide support in the following ways:

  • We offer specialized 24x7 support for students/faculty in the following online programs: Accountancy, Business Administration, Business Analytics, Finance, Health Administration, Health Informatics, Human Resource Management, please call 570-941-2433 (AIDE)
  • For all other support, please call 570-941-4357 (HELP), enter a ticket in Royal IT Support () or email techsupport@scranton.edu

Services

  • Assist customers in using University software, systems, networks, PCs, and various other technology equipment
  • Virus scans
  • Assistance accessing the wireless networks
  • Deliver, set up and assist users with equipment in classrooms and conference rooms
  • Support electronic equipment in mediated classrooms and conference rooms
  • Provide support for University telephone systems
  • Provide Royal Card support and services
  • Provide training for faculty and staff

Contact Us

Hours of Operation

 

 

Regular Fall Hours (August 26 to December 8)

Monday to Thursday 8:00 a.m. to 10:00 p.m.

Friday 8:00 a.m. to 7:00 p.m.

Saturday: 10:00 a.m. to 4:00 p.m.

Sunday: 12:00 p.m. to 6:00 p.m.

 

 

Fall Break (October 12 - 14):

Friday October 11 8:00 a.m. – 5:00 p.m.

Saturday-Monday (October 12-14): Closed

 

Thanksgiving Holiday (November 27 - December 1): Closed

Tuesday, November 26: 8:00 a.m. to 10:00 p.m.        

Wednesday – Saturday (Nov 27-Nov 30): Closed

Sunday, December 1: 12:00 p.m. to 6:00 p.m.

 

End of Term Hours (December 9– 20)

 

Finals week

Monday – Thursday (Dec. 9-12): 8:00 a.m. to 10:00 p.m.

Friday (Dec 13): 8:00 a.m. to 7:00 p.m.

Saturday, Dec. 14: 10:00 a.m. to 4:00 p.m.

Sunday, Dec. 15: Closed

Monday – Friday (Dec. 16-20): 8:00 a.m. to 5:00 p.m.

 

Christmas Holiday and New Year’s Holiday (December 23 to January 1, 2025): Closed

Quick Links

Wireless

Connect your Computer:

You must be on our campus to connect to the RoyalSecure network.

  • Step 1: Connect your computer, tablet or phone to the University's network - RoyalSecure.
  • Step 2: Log in with your University credentials.

Other wireless connections and information:

Loaner Info

Contact the Technology Support Center for more information on our loaner equipment, such as video projectors, laptop computers, TVs, VCRs, DVDs, document cameras, screens and video camcorders.

Loaner equipment can be reserved by submitting a  (select the Request Event Technology Equipment/Support in the menu).

Employment

The Technology Support Center employs  and  throughout the year to provide technical support and to troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms and at special events. 

We encourage interested students to fill out applications. You will be contacted to set up an interview. This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty and staff. Training will be provided. 

If you are interested in applying for the TSC Student Consultant position, please . Fill out an .

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